Thanks to each and everyone of you at Digital Roofing Innovations. My new roof looks awesome! Amy was an outstanding Project Manager from the very first day! As a real estate agent, I believe in customer service and communication being key and she by far exceeded those qualities from start to finish. I'll be passing out your business cards at our office. The crew did an amazing job and were even considerate enough to ask where I wanted them to park their vehicles. GREAT JOB everybody, I'll be sure to send referrals your way!
Chris, I'm sure you'll read this. No apology needed. It sounds like you have created some great experiences with your other customers so keep it up. I'm just incredibly disappointed that I was thrown to the side like that.
Digital Roofing Innovations is a great company. I spoke with Chris who came out right away on a Sun to check out a leak from the roof, by Tuesday the repair was completely done. The guy who did the repair was very professional, explained everything clearly and did the repairs on a rainy day! Love this company. I highly recommend them!
Zach and his entire team did a fantastic job on our roof. It's a completely different look than before! He was very knowledgeable when it came to the construction portion of the new roof, but also talked us into a much darker shingle color. It looks great! It greatly enhanced the colors of our brick around the house and we are looking forward to getting it on the market to sell. I certainly feel this is going to greatly enhance the market value of our home and we couldn't be happier... as you can see!
Went with a new company down here in Birmingham. Contracts were signed within a day and start date is next week. That's the experience you should have.
Zach and his crew did a fantastic job on my mother's roof! She was so excited that I could post a review for her. Thanks again for taking care of her guys! You have no idea how much we were worried that some company would take advantage of her because of her age and condition. You guys are true professionals!
At first, email communication was great. I was informed of the terms and given a few options. A week later, terms were different (couldn't get the AR-15) and I was going to have to come out of pocket for a few things that were initially reported as (included).
With all of that, I liked the company and my interactions with Chris so I figured, "what the hell, seems like they'll do a great job." Spoke with Chris again and was ready to get a contract signed but needed to know what options I was going to have since the initial terms changed. A week later, no response after 2 emails and a phone call. I was finally able to get him on the phone and he apologized for the delay in communication as they had some sort of email issue and he would get back to me within the hour. A couple hours later I get a text basically saying that he was sorry but wasn't going to be able to do the job because I'm in Birmingham and his company is up in Decatur. I want to reiterate that this was through text message. Seems a little weak to make a move like that. Still wanted to give him a shot at it as everyone else I talked to seemed like used car salesmen that happened to be in the roofing business. No response.
Bummer it didn't work out but if someone told me they were going to use Digital, I would tell them to run away as fast as you can. Communication is incredibly important to me with a huge purchase like this. They just didn't seem to take it very seriously. Knowing I have a baby on the way and time was of the essence they really messed around with my time which is especially unappreciated.
Digital Roofing Innovations is a US Roofing Contractor based in Decatur, Alabama. Digital Roofing Innovations is located at 1616 Woodland St SE, Decatur, AL 35601, USA.
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