Took care of our baby
Went on a Friday to set my new puppy up on a Wellness Plan and the following Monday my puppy passed away in a tragic accident so I called them to let them know the news and see if I could transfer the plan to my new puppy since I had the plan for less than a week. I was told that the plan was not transferable and my puppy was compared to a new car. I was told that it would cost an additional $170 to cancel the plan on top of the $104 I paid the day I signed up. I was told that it's like if you buy a new car and leave a wreck it, then you still have to pay for it. I'm not sure about other dog lovers but I do not feel like this is at all like a new car, this is a life and family member! I would never use this place again because of their lack of sympathy and care for their customers. It's obviously all about the money to them and not the families!
The only vet I trust with my little fur babies! Great staff and wonderful doctors.
Absolutely the friendliest place in North Alabama. We live in Huntsville and on a Saturday, no vet in all of Huntsville was willing to see my baby for his ear infection. We called them up and they said if we could get here in 45 minutes that they could see us. The doctors here have been the most friendly and have explained everything to us very well. I will gladly drive 30 mins to come here over ANY vet in Huntsville.
Doctor Lee and her staff are nothing sort of amazing. Dr. Lee takes the time to explain everything and answer any questions you may have. We have been going to her since we got our puppy 7 months ago, and we will never be going anywhere else. We also just adopted a special needs baby (1 amputated leg). I would not had to have thought twice as to wear to take him for his long term care. Everyone here is so nice and personable. Wonderful Vet and staff!
Banfield Pet Hospital is a US Veterinary Care based in Decatur, Alabama. Banfield Pet Hospital is located at 1241 Point Mallard Pkwy, Bldg A-6, Decatur, AL 35601, USA.
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