Gary, the manager, assured me my ring would be in the month before my wedding, and told me if he was ever out of the store his co-manager Cristy would take care of me. Nobody followed up with me regarding the ring or informed me they would not have it by the date we needed it. A week before the wedding date I called up to the store and was told Gary was out of town so I left my name and number and asked to have Cristy call me. No response. Two days later I called and again asked for Cristy by name. The girl came back to the phone and said Cristy did not call me back because Gary knew about my account, not her. She didn't take my call. We did not have a ring on the wedding date, we couldn't even talk to anybody who knew the status. I finally received the ring, well past the wedding date, about twice as long as Gary told me it would take. Gary repeatedly blamed the shop for not having or knowing about my ring. When I picked up the ring I told Gary they dropped the ball and I felt like they should adjust the price of the ring - or do something to make it right. Gary looked me in the eyes and told me "I will go to bat for you" in regards to making it right, he said he would contact me in a few days. After a month I called Gary back today to ask for his district managers number, in hopes of finally getting a resolution. Gary said to me, "I thought we were done when you picked up your ring". A far cry from going to bat for me like he said he would. I feel like Gary intentionally lied to me to get rid of me. I closed my account and wont do business with Kay or Gary or Cristy again.
Kay Jewelers is a US Jewelry Store based in Decatur, Alabama. Kay Jewelers is located at 1801 Beltline Rd. SW, Space A9, Decatur, AL 35601, USA.
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